Returns & Refund Policy

We want you to shop with confidence and carefully review product details before placing your order.

All Sales Are Final

Due to hygiene, safety, and product integrity reasons, all beauty, skincare, cosmetic, and personal care product sales are final. We do not accept returns, exchanges, or refunds once an order has been delivered.

Exceptions

A replacement or refund may be considered only if:

• You received the wrong product
• The item arrived damaged during shipping
• The product is defective upon arrival

To qualify, you must contact us within 48 hours of delivery and provide:

• Your order number
• Clear photos and/or videos of the product and packaging
• A description of the issue

Non-Refundable Situations

We do not offer refunds, returns, or exchanges for:

• Change of mind
• Allergic reactions or skin sensitivities
• Dissatisfaction with results
• Incorrect product selection by the customer
• Products that have been opened, used, or altered
• Requests made after the specified reporting period

Refund Processing

If your claim is approved, refunds will be processed to the original payment method within 5–10 business days.

Contact Support

For assistance, please contact our customer support team with your order number and supporting photos/videos. We are committed to resolving any genuine product issues as quickly as possible.